The Canadian Information Centre for International Credentials

Directory of Occupational Profiles

1 Confirm your occupation

User support technicians (2282)

Description

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.
Skill Level B
Skill Type 2

Other titles

  • analyst, systems technical support
  • call centre agent - technical support
  • client support representative - systems
  • computer help desk representative - systems
  • computer help desk supervisor
  • hardware installation technician
  • hardware technical support analyst
  • help desk agent, technical
  • help desk analyst - systems
  • help desk supervisor, computer
  • help desk technical agent
  • help desk technician
  • installation technician, hardware
  • installation technician, software
  • PC (personal computer) support analyst
  • software installation technician
  • software technical support analyst
  • supervisor, technical support
  • systems support representative
  • systems technical support analyst
  • technical help desk agent
  • technical support analyst - systems
  • technical support supervisor
  • user support technician

2 Confirm the occupational regulations

Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available Non-regulated occupation: Voluntary certification, licence, or registration is available

Regulations and laws

Regulations and laws governing specific occupations are fixed by provincial and territorial governments around specific occupations.


This occupation is not regulated in Canada. This means that you are not required to be registered with one of the provincial or territorial regulatory authorities to be authorized to practise this occupation in Canada.

Regulated Non-regulated
Mandatory certification, licence, or registration Voluntary certification, licence, or registration No certification, licence, or registration exists
Exclusive right to practise Reserved title Available None
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Northwest Territories
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon

Definition

Regulated occupation

An occupation controlled by provincial and territorial (and sometimes federal) law, and governed by a regulatory body. About 20 per cent of jobs are in regulated occupations. These include regulated professions (e.g., nursing) and skilled trades (e.g., plumbing).

The law requires you to obtain a certificate, licence, or registration to use the reserved title for the occupation or obtain the exclusive right to practise the occupation. These regulations are intended to protect the health and safety of Canadians by ensuring that professionals meet the required standards of practice and competency.

There are two types of regulation:

  • Exclusive right to practise: A profession whose members are the only ones who can engage in the profession’s activities and use the title allowed them by law. The law defines, among other things, the professional activities strictly reserved for the members of each regulatory body.
  • Reserved title: A profession where only members of a regulatory body can make use of specific titles and abbreviations allowed them by law. Individuals who are not members of that regulatory body may practise the occupation, but they may not use any of these titles or allow others to believe (by using a similar title or abbreviation) they are members of a regulatory body.
Non-regulated occupation:  

A profession or trade for which there is no legal requirement or restriction on practice with regard to licences, certificates, or registration.

  • Voluntary certification, licence, or registration: The province or territory in which voluntary certification, licensing, or registration is available but not required by law..
  • • No certification, licence, or registration exists

3 Learn about credential assessment and recognition

Some organizations in Canada responsible for the recognition of academic credentials may not have the capacity to assess the international academic credentials you are presenting to them. This may be the case when you apply for a job with an employer in a non-regulated occupation.

These organizations may sometimes rely on external academic credential assessment services to support their internal process. Six members of the Alliance of Credential Evaluation Services of Canada (ACESC) can provide this service.

Upon completion of an academic credential assessment for general purposes, you would receive an assessment report, which in turn could be provided to the organization responsible for the recognition of your international academic credentials.

Get more information on how to obtain an assessment for general purposes under the Additional information tab listed below.

Occupational assessment

Content adjustments are still being completed at this time, to confirm the accuracy of the occupational assessment information.

In the meantime, consult the previous version of CICC's Web site.

Immigration

Immigration to Canada

Immigration, Refugees and Citizenship Canada (IRCC) is the department responsible for immigration to Canada.


The Federal Skilled Worker Program (FSWP) - Express Entry

The Federal Skilled Worker Program (FSWP) is an immigration program administered by IRCC. If you intend to immigrate to Canada under the FSWP and obtained your academic credentials outside Canada, one of the requirements is to obtain an Educational Credential Assessment (ECA) for immigration purposes.1 For more detailed information on IRCC's requirements for this immigration program, visit their Web site.



1. A requirement for immigration purposes ONLY

It is important to note that obtaining an Educational Credential Assessment (ECA) is a requirement for immigration purposes only.

It is separate from the process of obtaining a licence to practise from the relevant regulatory authority.

Obtaining a licence to practise is not required to apply to IRCC's FSWP.

Additional information

Before undertaking an academic credential assessment for general purposes, it is extremely important to verify that the regulatory authority, or employer requires and will accept an assessment report issued by one of the six members of the Alliance of Credential Evaluation Services of Canada (ACESC).

If so, contact one of the academic credential assessment services below to obtain detailed information on:
  • application forms;
  • how to submit your international academic credentials for assessment;
  • timelines and fees for obtaining an academic credential assessment report.

An academic credential assessment for general purposes can take between several weeks to several months to obtain. It is strongly recommended that you begin this process prior to your arrival in Canada.

Although assessment services offer expert advice on how qualifications obtained outside Canada compare with those obtained in Canada, their assessments are advisory only. In Canada, they do not guarantee recognition of your qualifications for:
  • admission at an educational institution;
  • certification, licensing, or registration in an occupation; and/or
  • general employment.

All six members of the Alliance adhere to the Pan-Canadian Quality Assurance Framework for the Assessment of International Academic Credentials, and their assessments are used by many organizations. For more information on the Alliance, please visit its Web site, or use the information below to connect directly with its members.

Alberta

International Qualifications Assessment Service (IQAS)
9th floor, 9942 108 Street Edmonton, Alberta T5K2J5 Canada
Telephone : (+1) 780-427-2655
Fax : (+1) 780-422-9734

British Columbia

International Credential Evaluation Service (ICES)
3700 Willingdon Avenue Burnaby, British Columbia V5G3H2 Canada
icesinfo@bcit.ca
Telephone : (+1) 604-434-5734
Fax : (+1) 604-435-7033

Northwest Territories

International Qualifications Assessment Service (IQAS)
9th floor, 9942 108 Street Edmonton, Alberta T5K2J5 Canada
Telephone : (+1) 780-427-2655
Fax : (+1) 780-422-9734

Ontario

World Education Services - Canada (WES)
1400 - 2 Carlton Street Toronto, Ontario M5B1J3 Canada
Telephone : (+1) 416-972-0070
Fax : (+1) 416-972-9004
Comparative Education Service (CES)
162 St. George Street, University of Toronto School of Continuing Studies Toronto, Ontario M5S2V8 Canada
ces.info@utoronto.ca
Telephone : (+1) 416-978-0393
Fax : (+1) 416-978-2185
International Credential Assessment Service of Canada (ICAS)
102 - 100 Stone Road West Guelph, Ontario N1G5L3 Canada
info@icascanada.ca
Telephone : (+1) 519-763-7282
Fax : (+1) 519-763-6964

Quebec

Ministère de l'Immigration, de la Francisation et Intégration du Québec (MIFI)
Service de l’analyse des diplômes internationaux (SADI), 285 rue Notre-Dame Ouest, 4e étage Montréal, Quebec H2Y 1T8 Canada
Telephone : (+1) 514-864-9191

Saskatchewan

International Qualifications Assessment Service (IQAS)
9th floor, 9942 108 Street Edmonton, Alberta T5K2J5 Canada
Telephone : (+1) 780-427-2655
Fax : (+1) 780-422-9734

Mobility

International mobility

Find out more about international mobility and MRAs.

Financial assistance

Internationally trained professionals may have access to financial assistance to complete the assessment process that will allow them to work in their intended occupations. These micro-loan programs are offered to citizens or permanent residents of Canada who were trained outside Canada and do not have sufficient credit history to borrow from a Canadian financial institution.

To learn about participating provinces and territories, and determine your eligibility, use the information below to find an organization close to you offering micro loans.

Windmill Microlending
Suite 709, 7015 Macleod Trail SW
Calgary Alberta
T2H2K6 Canada
Telephone: (+1) 403-228-9981

Suite 2020 (Scotia Place Tower 1) 10060 Jasper Avenue
Edmonton Alberta
T5J3R8 Canada

Bureau 710, 5455 Avenue de Gaspé
Montréal Quebec
H2T3B3 Canada

220 - 20th St W. Suite 219, Second Level
Saskatoon Saskatchewan
S7M0W9 Canada
Telephone: (+1) 306-974-4856

Suite 300, 165 Avenue Rd
Toronto Ontario
M5R3S4 Canada
Telephone: (+1) 416-360-4445

Suite 709, 7015 Macleod Trail SW
Calgary Alberta
T2H2K6 Canada
Telephone: (+1) 403-228-9981

Suite 2020 (Scotia Place Tower 1) 10060 Jasper Avenue
Edmonton Alberta
T5J3R8 Canada

Bureau 710, 5455 Avenue de Gaspé
Montréal Quebec
H2T3B3 Canada

220 - 20th St W. Suite 219, Second Level
Saskatoon Saskatchewan
S7M0W9 Canada
Telephone: (+1) 306-974-4856

Suite 300, 165 Avenue Rd
Toronto Ontario
M5R3S4 Canada
Telephone: (+1) 416-360-4445

Suite 709, 7015 Macleod Trail SW
Calgary Alberta
T2H2K6 Canada
Telephone: (+1) 403-228-9981

Suite 2020 (Scotia Place Tower 1) 10060 Jasper Avenue
Edmonton Alberta
T5J3R8 Canada

Bureau 710, 5455 Avenue de Gaspé
Montréal Quebec
H2T3B3 Canada

220 - 20th St W. Suite 219, Second Level
Saskatoon Saskatchewan
S7M0W9 Canada
Telephone: (+1) 306-974-4856

Suite 300, 165 Avenue Rd
Toronto Ontario
M5R3S4 Canada
Telephone: (+1) 416-360-4445

S.U.C.C.E.S.S. - Foreign Credential Recognition (FCR) Loan Project
238 - 8131 Westminster Hwy
Richmond British Columbia
V6X 1A7 Canada

Supporting Employment and Economic Development (SEED Winnipeg) Inc. (SEED)
80 Salter Street
Winnipeg Manitoba
R2W4J6 Canada

Immigrant Services Association of Nova Scotia (ISANS)
ISANS Desmond, Bayers Road Professional Centre, 7071 Bayers Road, Suite 164 (Desmond Avenue entrance)
Halifax Nova Scotia
B3L2C2 Canada

Main office, 2120 - 6960 Mumford Road
Halifax Nova Scotia
B3L4P1 Canada

ISANS Joseph Howe, 2717 Joseph Howe Drive, Second Floor
Halifax Nova Scotia
B3L4T9 Canada

WIL Employment Connections - Internationally Trained Workers
141 Dundas Street, 4th Floor
London Ontario
N6A 1G3 Canada

Canada Microcredit Educators Group - Foreign Credential Recognition (FCR) Pilot Project
420 University Ave, Suite 200, P.O. Box 1551
Charlottetown Prince Edward Island
C1A 7Z5 Canada

Microcrédit Montréal
319 - 3680 rue Jeanne Mance
Montreal Quebec
H2X 2K5 Canada

Alberta

Windmill Microlending
Suite 709, 7015 Macleod Trail SW
Calgary Alberta
T2H2K6 Canada
Telephone: (+1) 403-228-9981

Suite 2020 (Scotia Place Tower 1) 10060 Jasper Avenue
Edmonton Alberta
T5J3R8 Canada

Bureau 710, 5455 Avenue de Gaspé
Montréal Quebec
H2T3B3 Canada

220 - 20th St W. Suite 219, Second Level
Saskatoon Saskatchewan
S7M0W9 Canada
Telephone: (+1) 306-974-4856

Suite 300, 165 Avenue Rd
Toronto Ontario
M5R3S4 Canada
Telephone: (+1) 416-360-4445

British Columbia

S.U.C.C.E.S.S. - Foreign Credential Recognition (FCR) Loan Project
238 - 8131 Westminster Hwy
Richmond British Columbia
V6X 1A7 Canada

Manitoba

Supporting Employment and Economic Development (SEED Winnipeg) Inc. (SEED)
80 Salter Street
Winnipeg Manitoba
R2W4J6 Canada

New Brunswick

Multicultural Association of Fredericton
28 Saunders Street
Fredericton New Brunswick
E3B 1N1 Canada

Multicultural Association of the Greater Moncton Area
22 Church St, Suite C170
Moncton New Brunswick
E1C 0P7 Canada

YMCA of Greater Saint John
191 Churchill Blvd.
Saint John New Brunswick
E2K 3E2 Canada

Newfoundland and Labrador

AXIS Career Services, Association for New Canadians
A/S Association for New Canadians, 10 Smithville Crescent, P.O.Box 2031, Stn. C
St. John's Newfoundland and Labrador
A1C 5R6 Canada

Nova Scotia

Immigrant Services Association of Nova Scotia (ISANS)
ISANS Desmond, Bayers Road Professional Centre, 7071 Bayers Road, Suite 164 (Desmond Avenue entrance)
Halifax Nova Scotia
B3L2C2 Canada

Main office, 2120 - 6960 Mumford Road
Halifax Nova Scotia
B3L4P1 Canada

ISANS Joseph Howe, 2717 Joseph Howe Drive, Second Floor
Halifax Nova Scotia
B3L4T9 Canada

Ontario

Windmill Microlending
Suite 709, 7015 Macleod Trail SW
Calgary Alberta
T2H2K6 Canada
Telephone: (+1) 403-228-9981

Suite 2020 (Scotia Place Tower 1) 10060 Jasper Avenue
Edmonton Alberta
T5J3R8 Canada

Bureau 710, 5455 Avenue de Gaspé
Montréal Quebec
H2T3B3 Canada

220 - 20th St W. Suite 219, Second Level
Saskatoon Saskatchewan
S7M0W9 Canada
Telephone: (+1) 306-974-4856

Suite 300, 165 Avenue Rd
Toronto Ontario
M5R3S4 Canada
Telephone: (+1) 416-360-4445

WIL Employment Connections - Internationally Trained Workers
141 Dundas Street, 4th Floor
London Ontario
N6A 1G3 Canada

Ottawa Community Loan Fund (OCLF)
2211 Riverside Dr., Suite 308
Ottawa Ontario
K1H7X5 Canada

Achēv
Brampton East, 263 Queen Street East, Unit 14
Brampton Ontario
L6W4K6 Canada
Telephone: (+1) 905-595-0722

Brampton South, 7700 Hurontario Street, Unit 601
Brampton Ontario
L6Y4M3 Canada
Telephone: (+1) 905-457-4747

Mississauga - Malton, 7420 Airport Road, Suite 104
Mississauga Ontario
L4T4E5 Canada
Telephone: (+1) 905-677-0007

Mississauga - City Centre, 50 Burnhamthorpe Road West, Suite 300/410
Mississauga Ontario
L5B3C2 Canada
Telephone: (+1) 905-949-0049

Head Office, 90 Burnhamthorpe Road West, Suite 210
Mississauga Ontario
L5B3C3 Canada

Oakville, 690 Dorval Drive, Suite 100
Oakville Ontario
L6K3X9 Canada
Telephone: (+1) 905-875-3851

Pickering, 1099 Kingston Rd, #240
Pickering Ontario
L1V1B5 Canada
Telephone: (+1) 905-420-1919

Richmond Hill,420 Hwy 7 East #204B
Richmond Hill Ontario
L4B3K2 Canada
Telephone: (+1) 855-330-8655

North York, 1090 Don Mills Road, Suite 406
Toronto Ontario
M3C3R6 Canada
Telephone: (+1) 416-444-8744

Toronto, 100 Lombard St. Suite 400
Toronto Ontario
M5C1M3 Canada
Telephone: (+1) 416-964-9797

Prince Edward Island

Canada Microcredit Educators Group - Foreign Credential Recognition (FCR) Pilot Project
420 University Ave, Suite 200, P.O. Box 1551
Charlottetown Prince Edward Island
C1A 7Z5 Canada

Quebec

Windmill Microlending
Suite 709, 7015 Macleod Trail SW
Calgary Alberta
T2H2K6 Canada
Telephone: (+1) 403-228-9981

Suite 2020 (Scotia Place Tower 1) 10060 Jasper Avenue
Edmonton Alberta
T5J3R8 Canada

Bureau 710, 5455 Avenue de Gaspé
Montréal Quebec
H2T3B3 Canada

220 - 20th St W. Suite 219, Second Level
Saskatoon Saskatchewan
S7M0W9 Canada
Telephone: (+1) 306-974-4856

Suite 300, 165 Avenue Rd
Toronto Ontario
M5R3S4 Canada
Telephone: (+1) 416-360-4445

Microcrédit Montréal
319 - 3680 rue Jeanne Mance
Montreal Quebec
H2X 2K5 Canada

Saskatchewan

Windmill Microlending
Suite 709, 7015 Macleod Trail SW
Calgary Alberta
T2H2K6 Canada
Telephone: (+1) 403-228-9981

Suite 2020 (Scotia Place Tower 1) 10060 Jasper Avenue
Edmonton Alberta
T5J3R8 Canada

Bureau 710, 5455 Avenue de Gaspé
Montréal Quebec
H2T3B3 Canada

220 - 20th St W. Suite 219, Second Level
Saskatoon Saskatchewan
S7M0W9 Canada
Telephone: (+1) 306-974-4856

Suite 300, 165 Avenue Rd
Toronto Ontario
M5R3S4 Canada
Telephone: (+1) 416-360-4445

5 Contact professional associations

Membership-based organizations provide services to paying members, but you are not required by law to join them. They provide services that may include voluntary certification, publications, professional networking opportunities, continuing education programs, and advocacy.

NT - Northwest Territory

For this jurisdiction, we do not have information on the existence of an organization. To update the information of this profile, please contact us.

Report data inaccuracy

NU - Nunavut

For this jurisdiction, we do not have information on the existence of an organization. To update the information of this profile, please contact us.

Report data inaccuracy

YK - Yukon

For this jurisdiction, we do not have information on the existence of an organization. To update the information of this profile, please contact us.

Report data inaccuracy

6 Get information on the labour market and employment search

You will find the names of the ministries/departments responsible for the labour market in Canada listed below.

Canada

Employment and Social Development Canada

Address(es)

140 Promenade du Portage Gatineau, Quebec K1A 0J9 Canada

Report data inaccuracy

AB - Alberta

Alberta Ministry of Labour and Immigration

Telephone: (+1) 780-427-2711

Address(es)

10800 - 97 Avenue, 131 Legislature Building Edmonton, Alberta T5K 2B6 Canada

Report data inaccuracy

BC - British Columbia

British Columbia Ministry of Jobs, Economic Recovery and Innovation

Email: servicebc@gov.bc.ca
Telephone: (+1) 250-387-6121

Address(es)

P.O. Box 9846 Stn Prov Govt Victoria, British Columbia V8W 9T2 Canada

Report data inaccuracy

MB - Manitoba

Manitoba Economic Development, Investment and Trade

Email: lmi@gov.mb.ca
Telephone: (+1) 204-945-2475
Fax: (+1) 204-945-3977

Address(es)

1000 - 259 Portage Avenue Winnipeg, Manitoba R3B 3P4 Canada

Report data inaccuracy

NB - New Brunswick

New Brunswick Department of Post-Secondary Education, Training and Labour

Email: dpetlinfo@gnb.ca
Telephone: (+1) 506-453-2597
Fax: (+1) 506-453-3618

Address(es)

Chestnut Complex, P.O. Box 6000 Fredericton, New Brunswick E3B5H1 Canada

Report data inaccuracy

NL - Newfoundland and Labrador

Newfoundland and Labrador Department of Advanced Education, Skills and Labour

Email: aesl@gov.nl.ca
Telephone: (+1) 709-729-2480
Fax: (+1) 709-729-6996

Address(es)

P.O. Box 8700, Confederation Building St. John's, Newfoundland and Labrador A1B 4J6 Canada

Report data inaccuracy

NS - Nova Scotia

Nova Scotia Department of Advanced Education

Telephone: (+1) 902-424-2203
Fax: (+1) 902-424-0575

Address(es)

P.O. Box 395, Stn. Central Halifax, Nova Scotia B3J2P8 Canada

Report data inaccuracy

NT - Northwest Territory

Northwest Territories Department of Education, Culture and Employment

Email: ecepublicaffairs@gov.nt.ca
Telephone: (+1) 867-920-6222
Fax: (+1) 867-873-0155

Address(es)

P.O. Box 1320, Public Affairs Yellowknife, Northwest Territories X1A2L9 Canada

Report data inaccuracy

NU - Nunavut

Nunavut Department of Education

Email: info.edu@gov.nu.ca
Telephone: (+1) 867-975-6000
Fax: (+1) 867-975-5635

Address(es)

P.O. Box 1000, Station 200 Iqaluit, Nunavut X0A0H0 Canada

Report data inaccuracy

ON - Ontario

Ontario Ministry of Labour, Training and Skills Development

Telephone: (+1) 416-326-7160

Address(es)

14th Floor, 400 University Avenue Toronto, Ontario M7A 1L7 Canada

Report data inaccuracy

PE - Prince Edward Island

Report data inaccuracy

QC - Quebec

Ministère du Travail, de l'Emploi et de la Solidarité sociale du Québec

Telephone: (+1) 514-873-4000

Address(es)

800, Tour de la Place Victoria, 27e étage, C.P. 100 Montréal, Quebec H4Z 1B7 Canada

Report data inaccuracy

SK - Saskatchewan

Saskatchewan Ministry of Economy

Telephone: (+1) 306-787-0804
Fax: (+1) 306-798-2009

Address(es)

300 - 2103 - 11th Avenue Regina, Saskatchewan S4P 3Z8 Canada

Report data inaccuracy

YK - Yukon

Yukon Department of Education

Email: edu-communications@yukon.ca
Telephone: (+1) 867-667-5701
Fax: (+1) 867-393-7135

Address(es)

1000 Lewes Boulevard Whitehorse, Yukon Y1A6N2 Canada

Report data inaccuracy