Inform the applicant of missing documents and/or alternative processes

If your organization's document requirements are not met, steps are taken to obtain missing documents or to offer an alternative process to an applicant who is not able to meet the document requirements.

For internal procedures:
  • Note missing documents/information, with the exact terminology used within the context of the issuing country;
  • Update the organization's internal information systems, to reflect the status of the application.
For the applicant:
  • Provide an update on the status of the application and outline the next steps;
  • Provide informal advice on how to obtain the missing documents/information and meet document requirements, when possible;
  • Offer an alternative process that differs from the regular procedure, based on the criteria and policy on exceptions to the document requirements, such as:
    • assisting the applicant in obtaining missing documents by contacting relevant organizations, in accordance with legislation in:
      • Canada (e.g., Freedom of Information and Protection of Privacy Act – FIPPA); and
      • the issuing country.
    • continuing to process the application, conditional to receiving official documents at a later time in the process;
    • conducting prior learning assessment and recognition (PLAR), based on:
      • non-formal learning; and
      • informal learning.
    • accepting affidavits and documentary evidence from sources other than the issuing educational institution (e.g., in the case of refugees and/or displaced persons without proper documentation).

Comply with the Pan-Canadian Quality Assurance Framework for the Assessment of International Academic Credentials (QAF)

This step complies with guiding principles 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, and 27 of QAF.

Consult QAF to get more information.

Consult additional resources

You may find useful information in other resources, such as:
  1. Canadian Association for Prior Learning Assessment (CAPLA). (2015). Quality Assurance for the Recognition of Prior Learning (RPL) in Canada.
  2. EAR Consortium (EP-Nuffic, UK NARIC, ENIC-NARIC France, and ENIC-NARIC Poland). (2012). European Area of Recognition (EAR) Manual, chapter 2, 11, and 12;
  3. EAR-HEI Consortium (EP-Nuffic, ENIC-NARIC France, ENIC-NARIC Latvia, ENIC-NARIC Ireland, European University Association (EUA), ENIC-NARIC Lithuania, ENIC-NARIC Denmark, ENIC-NARIC Poland and Tuning Educational Structures in Europe). (2016). European Recognition Manual for Higher Education Institutions (EAR-HEI), part II, item 10. Part V, item 21.
  4. ENIC-NARIC Networks. Retrieved on March 1, 2016. Recognize Qualifications held by Refugees.
  5. World Education Services – Canada. (2012). Best Practices: Strategies and Processes to Obtain Authentic International Educational Credentials, chapter 9;